Política de reembolso

Refunds

All orders are considered "custom" as we supply a large variety of sizes and options and specifications are chosen at checkout. All products are made to your order. Please ensure the size you have chosen will work for your application.

Damages
These items cannot be returned or exchanged unless damaged or defective at the time of delivery. If an item is damaged by the carrier, we require you to follow the carriers' guidelines. We will assist with filing any damage claim; however, it is your responsibility to take pictures of the damaged item and return the damaged product to the carrier for us to receive a refund and therefore provide a refund to you and or a replacement. If we made a mistake with your order and it is our error, we will make it right.

 

Shipping Issues

Orders that are sent back to us from the carrier will need to be re-shipped. The customer will need to cover the re-shipment charge if the address was entered incorrectly or if item was refused (unless refused because of damage). If the carrier is at fault or if there was damages during shipping we will automatically put in a claim with the carrier and the customer will not be charged.